CHRISTMAS DELIVERY UPDATE
We use Australia Post for all deliveries that are not heavy or bulky. Australia Post have notified us of their delivery lodgement dates for christmas delivery.
They have recommended that deliveries get lodged by Saturday 12/12 in order to be delivered by Christmas. We therefore ask that you place your order by Thursday 11/12.
We will continue to ship out all orders as quickly as possible and you will be provided with tracking details in the shipping notification email where you can track your parcel using Australia Post’s tracking search. We recommend sending your parcel to an office or location where someone will be there to receive it Monday to Fridays between 9:00am to 5:00pm.
Alternatively, for customer service, head office and other general enquiries please call 03 8560 4677 or use our live chat option by clicking on ‘(?) Help’ found on the bottom right of your screen.
Please note our customer service team is available from Monday to Friday 9.00am – 5.00pm (AEST) excluding Public Holidays. Please leave a message outside these hours and we will contact you as soon as possible.
To contact a store, please use our Store Finder to find their individual phone and email details.
If you are seeking employment at an INTERSPORT store, please contact your local store directly.
Mailing Address: INTERSPORT Australia, 121 Gardenvale Road, Gardenvale, VIC 3185
FREQUENTLY ASKED QUESTIONS
Where is my online order?
Standard Post Deliveries:
All orders that are considered non-Heavy/Bulky are delivered via Australia Post.
Once your order is shipped you will receive an email from Australia Post with a tracking number and tracking link.
If you cannot see an email from Australia Post, please check your junk mail.
You can also download the Australia Post App to keep track of your delivery (For iPhone: Click Here | For Android: Click Here).
If you’re still unable to find your tracking details please contact our Customer Service Help Desk on 03 8560 4677 from Monday to Friday 9.00am – 5.00pm (AEST).
All items considered Heavy/Bulky are delivered by courier.
Once your item is shipped you will be receiving an email from INTERSPORT Australia with a tracking number and tracking link.
If you do not receive an email please contact our Customer Service Help Desk on 03 8560 4677 from Monday to Friday 9.00am – 5.00pm (AEST).
Click & Collect:
Once you have placed a Click & Collect order you will receive a confirmation email.
Your local store will contact you to confirm when your order is ready to be collected (please do not go to store until you here from them). You will also receice an email from your local store when your order is ready to collect. Click Here to find your local store’s contact details.
As we offer the full website range, part or all of your order may not be available at your local store and be required to be delivered from another INTERSPORT store.
This may take up to 5-7 business days to arrive at your local store.
Can I cancel or change my order?
Once your purchase has been shipped, we are unable to add, remove from or modify your order. If an error has been made while ordering or your circumstances change, please contact our Customer Service Help Desk (Contact information below) or reply back to your order confirmation email and one of our Customer Service Representatives will contact you in regards to your enquiry.
I can't find what I am looking for online, do you have more items available in-store?
Although we have a vast amount of different products available to purchase online your local store may have what you are looking for in-store. So if you can’t find what you’re looking for please contact your local store directly. https://intersport.com.au/store-locator/
What is a Heavy/Bulky item?
Items considered bulky or heavy will be identified in the description of the product on the product details page. Bulky items are those with either a high weight or large cubic volume. You will be notified of the additional shipping costs in the checkout.
Can I use an INTERSPORT Gift Card Online?
Unfortunately, INTERSPORT Gift Cards can only be redeemed in-store. Click Here for more information
Can I use an Active Gift Card Online?
Can you deliver to PO Boxes
INTERSPORT Australia delivers only small items to PO Boxes (i.e. Shoes and Apparel). Bulky items will not be delivered to a PO Box.