Christmas is just around the corner, check out our Christmas delivery cut off dates here!
1. What Delivery options do you offer?
At INTERSPORT, we offer a range of delivery options to ensure that you receive your order in a timely and convenient manner. Whether you need your items quickly or prefer a more cost-effective option, we have you covered.
Standard Shipping
- INTERSPORT Australia offers free shipping on all standard shipping online orders* over $150. Any orders under $150 will incur a $9.99 fee.
- *This does not include items considered to be Heavy or Bulky.
- Customers can request Authority to Leave in the checkout
- Currently it will take approximately 3 – 7 business days for standard delivery of your order. Delivery times to regional and remote locations may be slightly longer during peak delivery times.
Express Shipping
- INTERSPORT Australia offers the option of Express Post Shipping that will incur a $14.99 fee*
- *This does not include items considered to be Heavy or Bulky.
- Customers can request Authority to Leave in the checkout
- Currently it will take approximately 2 – 4 business days for express delivery of your order. Delivery times to regional and remote locations may be slightly longer during peak delivery times.
Heavy/Bulky Shipping
- Examples of Heavy/Bulky items include products such as Trampolines, Fitness Equipment and Basketball Systems.
- The delivery fee is calculated by the size and weight of the item/s, plus the delivery location.
- You will be notified of Heavy/Bulky shipping costs at the checkout. Standard delivery only is available for Heavy/Bulky items.
2. Do you offer Click & Collect?
For your convenience, we also offer a Click & Collect option for all non-heavy/bulky items. Simply use the "Check Stock In Store" function on our website to see if your desired product is available in your chosen store. Heavy/bulky items are also available for Click & Collect if the specific store has the stock available.
3. My order is being split delivered, what do I do?
If you have ordered multiple items, we will do our best to deliver them from one location. However, it may be necessary to deliver the items from various locations. In this case, your order may arrive in multiple parcels at different times. Rest assured, no additional shipping costs will be charged, and you will receive multiple tracking links to keep track of your parcels.
4. My address is incorrect on my order, what do I do?
Should an incorrect address be supplied by the customer when placing their order, they should contact INTERSPORT Customer Service as soon as possible to advise us of the correct address.
However, INTERSPORT takes no responsibility for an order in transit or delivered to an incorrect address due to customer error. An order being sent to an incorrect address provided at the time of ordering is not considered sufficient grounds for a refund.
5. My Parcel has been stolen, what do I do?
If your parcel has been stolen, it can be a frustrating and disappointing experience. However, there are steps you can take to address the situation and seek a resolution.
If a customer suspects an INTERSPORT parcel has been stolen, they should contact INTERSPORT Customer Service as soon as possible.
Should a customer specifically request a parcel to be left unattended at the delivery address (Authority to Leave), INTERSPORT takes no responsibility for items that may be stolen. It is the customer’s responsibility to ensure they have their order delivered in a manner that minimises the risk of theft.
Replacement items will be issued at the discretion of INTERSPORT.
6. Do you ship outside of Australia?
INTERSPORT Australia currently only offers shipping within Australia. We do not offer international shipping at this time.
All orders received by 11am AEST will be processed on the same day. Orders received after this time will be processed as soon as possible, typically the next business day. We strive to have all orders delivered to you within 3-7 working days, depending on your location.
