CLICK+COLLECT WITH THESE EASY STEPS

With Contact Free Click+Collect you can shop online & collect from your local store without the need for physical contact with our staff.

Search through our online store and find the products you’d like to purchase.

When on the product page of an item:

  1. Click on the ‘Click & Collect’ button
  2. Enter your location to find your nearest store.
  3. Check if your local store has stock available
  4. Add the product to your bag

If the product isn’t available at your local store, we’ll deliver it there from another store

When on the Checkout page make sure you select your Click & Collect from your local store as the delivery option

After your order has been placed:
A staff member from your local store will give you a call to confirm your order status. If your order isn’t all available in your local store, it will be necessary to have the items delivered from other INTERSPORT stores.

Ready to collect email
Once your order is ready to collect, you’ll receive an email from your local store. Please wait for this confirmation email before heading in to collect your order.

To collect your order please bring with you:

  • A valid Photo ID
  • Proof of your Order Confirmation Email (Printed or Digital form)

WHAT IS CLICK & COLLECT

Click & Collect allows you to shop online and collect your order from your local INTERSPORT store.

WHICH STORES HAVE CLICK & COLLECT AVAILABLE?

Click & Collect is available at selected INTERSPORT stores. You can use Stock in Store or select your local store at checkout. Stores that offer Click & Collect can viewed by CLICKING HERE.

WHAT PRODUCT IS AVAILABLE TO CLICK & COLLECT?

You are able to Click & Collect any product that’s available to purchase on the website at your local store.

As we offer the full website range, part or all of your order may not be available at your local store and be required to be delivered from another INTERSPORT store. We thank you in advance for your patience but our aim is to make the widest range available to pick up at your local store. We’ll do our best to deliver as soon as we can!

IS THERE A CHARGE FOR CLICK & COLLECT?

No, Click and Collect is a free service.

HOW WILL I KNOW WHEN MY ORDER IS READY TO PICK UP?

You will receive an order confirmation email advising that your order is ready for collection. If you’d like Contact Free pick-up, please contact your pick up store directly to organize.

WHAT DO I TAKE IN STORE TO PICK UP MY ORDER?

When collecting your order in store you will need a copy of your order confirmation email and a valid photo identification.
Valid photo identification includes Drivers Licence, Passport and Proof of Age Card. You will be required to sign for your order at the time of collection.

CAN SOMEONE COLLECT THE ORDER ON MY BEHALF?

If you need someone to collect your order on your behalf, you can nominate a  person when you checkout.
They will need a copy of the order confirmation email and valid photo identification.

HOW LONG DO I HAVE TO COLLECT MY ORDER?

Your order will be held for 28 days after being confirmed as ready for pick up.
If your order has not been collected by this time, it may be cancelled and a refund processed.

CAN I RETURN OR EXCHANGE MY ORDER?

If you need to return or exchange all or part of your order, you can do so at your local INTERSPORT store. We accept returns on Click & Collect orders within 7 days of pick up and exchanges within 14 days of pick up (unless product deemed faulty). Visit the Returns & Exchanges page for further information.

Returns can be dropped off at your local INTERSPORT store, but the refund will be processed through the online store so the original payment method will be credited. Refunds will only be processed Monday to Friday. 

WANT TO CHANGE YOUR ORDER OR NEED MORE INFORMATION?

For customer service please email help@intersport.com.au call 03 8560 4677.
Please note this phone number is available from Monday to Friday 9.00am – 5.00pm (AEST) excluding Public Holidays. Please leave a message outside these hours and we will contact you as soon as possible.

GET IN TOUCH

If you need to talk to our Customer Service Team contact us during business hours (9am to 5pm AEST Monday to Friday).

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