Returns & Exchange Policy

Faulty Goods

INTERSPORT Australia returns and exchange policy is consistent with the ACCC guidelines. The policy only applies to footwear, apparel and small sports equipment and accessory items normally stocked by the majority of INTERSPORT Australia stores and on www.intersport.com.au

If a product or service you buy fails to meet a consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law. A consumer can ask for their preference of a free repair, replacement or refund, but are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it. If the consumer has a minor problem with a product or service, INTERSPORT Australia can choose to give you a free repair instead of a replacement or refund. When the consumer has a major problem with a product, you have the right to ask for your choice of a replacement or refund.

For more information regarding consumer rights please visit: https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund#more-information

If seeking a refund on what you deem a faulty product, we will assess your product looking to see if it is faulty or not as advertised. This may take up to 2 weeks. You will be notified of the outcome. Where possible, we will offer to repair faulty items. If the issue is not repairable or the same product is not available, you are entitled to a full refund in the original tender.

Please note that items that are damaged due of normal wear and tear are not considered to be faulty. Faulty goods should be returned within 30 days of purchase.

Returns and Exchanges

Online purchases cannot be returned to a store, and in store purchases cannot be returned online.

INTERSPORT Australia does not offer exchanges on products purchased online. If you wish to exchange a product you’ve purchased, you will need to return your purchase for a refund and place a new order. If your item is deemed a faulty product or differs significantly from the description, we will also refund your initial delivery fee (if applicable).

For all returns, items must be unworn or unused, in original condition, with product swing tags still attached and in a resalable condition for you to be able to return them. If returned goods do not meet these criteria, a refund will be declined, and we will return the products to you. Original packaging should be returned if possible.

  • Receipt or proof of purchase is required with all returns
  • Refunds will be provided back to the same payment type used at the time of purchase

For more information regarding consumer rights please visit: https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

Free Returns

INTERSPORT Australia is pleased to offer Free Returns on all products. To return a product to us, follow the below steps:

  • Call our Customer Service help desk on 1800 961313 from Monday to Friday 9.00am – 5.00pm (AEST).
  • Will we take your details down and if you are eligible for a Free return we will email you a shipping label.
  • Go to your nearest Australia Post outlet
    • package up your item,
    • your receipt or proof of purchase,
    • proof of any postage costs to be reimbursed for faulty items, if applicable)
    • attach the shipping label we provided, and
    • drop it in the post box

Please ensure you include the following items with any goods returned:

  • Receipt or proof of purchase is required with all returns
  • Proof of any postage costs to be reimbursed for faulty items (if applicable).

If seeking a refund, please allow up to two (2) weeks from the day you return your package for your account to be credited. This allows for postage and banking delays, both of which are outside of our control.

GET IN TOUCH

If you need to talk to our Customer Service Team contact us during business hours AEST.

updating...please wait