1. How do I track my order?

Once you have placed an order with INTERSPORT Australia, you may be eager to track its progress and know when it will arrive at your doorstep. Tracking your order is a simple and convenient process that allows you to stay informed every step of the way.

To track your order, follow these easy steps:

  1. Visit the INTERSPORT Australia website and log in to your account using your username and password.
  2. Go to the "My Orders" section of your account dashboard.
  3. Locate the order you wish to track and click on the "Track Order" button.
  4. You will be redirected to the tracking page, where you can view the current status and location of your order.
  5. If your order has been shipped, you will also find a tracking number provided by our shipping Carrier partner Shippit.
  6. Click on the tracking number to be redirected to the carrier's website, where you can get more detailed information about the whereabouts of your package.

By tracking your order, you can have peace of mind knowing exactly when your items will arrive. This allows you to plan ahead and make any necessary arrangements to receive your package.

If you have any questions or concerns about tracking your order, our Customer Service Team is here to assist you. You can reach out to them during business hours (9am to 5pm AEST Monday to Friday) by calling 03 8560 4677 or via help@intersport.com.au.

Thank you for choosing INTERSPORT Australia. We strive to provide you with the best shopping experience and ensure that your order is delivered to you in a timely manner.

For Click and Collect, you will be notified once your order is ready for collection.

 

2. I am Missing a parcel, what do I do?

Please contact INTERSPORT Customer Service via help@intersport.com.au and we will be more than happy to look into it for you.

With your email please provide us with all the relevant details, including the tracking number, delivery address, and any communication you have had with the courier or shipping company. Wewill investigate the issue and work towards resolving it as soon as possible. 

 

3. My delivery is past the Estimated Time of Arrival (ETA), what should I do?

If your delivery is past the estimated time of arrival (ETA), we understand your frustration and apologise for any inconvenience caused. We strive to provide a seamless and timely delivery experience for all our customers. 

If you have received a tracking number for your delivery, we recommend checking the tracking information provided. This will give you an update on the current status of your delivery and any potential delays that may have occurred. You can usually track your delivery on your account page or by entering the tracking number in the designated tracking section via our Courier Partner Shippit.

If your delivery is significantly delayed or you have not received any updates, please contact INTERSPORT Australia Customer Service via help@intersport.com.au. 

Rest assured, we are committed to resolving the issue and ensuring a satisfactory outcome for you. Thank you for your understanding and cooperation.

 

4. Why is there a delay with dispatch of my order?

We understand that waiting for your order to be dispatched can be frustrating, and we apologise for any inconvenience caused by the delay. We want to assure you that we are working diligently to get your order shipped as soon as possible.

There are several factors that may contribute to a delay in the dispatch of your order:

  • High demand: If a particular product is in high demand, it may take us longer to process and dispatch your order. We strive to fulfill orders in the order they are received, but sometimes the volume of orders can exceed our expectations.
  • Stock availability: Occasionally, we may experience delays in receiving stock from our suppliers. This can impact our ability to fulfill orders in a timely manner. Rest assured, we are actively working with our suppliers to replenish stock as quickly as possible.
  • Quality control: We have strict quality control measures in place to ensure that every product we send out meets our high standards. Sometimes, this process can take longer than anticipated, especially during busy periods.
  • Logistics: Once your order is ready for dispatch, it needs to be carefully packaged and prepared for shipping. This process can take some time, especially if we are experiencing a high volume of orders.

Please be aware public holidays, weekends and extreme weather events can also affect the dispatch of your order. We want to assure you that we are doing everything we can to minimize any delays and get your order to you as soon as possible.

If you have any concerns or questions about the status of your order, please don't hesitate to reach out to our Customer Service Team via help@intersport.com.au.