TRACK MY ORDER | FREQUENTLY ASKED QUESTIONS
Log in to your INTERSPORT Australia account, go to "My Orders," and click "Track Order" to view the status and tracking number.
Clicking the tracking number will redirect you to the carrier’s page for detailed updates.
You can also track your order using the AusPost app by logging in with the same email used at checkout.
The app provides real-time updates and allows you to manage delivery preferences.
For Click & Collect orders, you'll be notified when your item is ready.
For assistance, contact Customer Service at help@intersport.com.au or 03 8560 4677 (Mon–Fri, 9am–5pm AEST, excluding Victorian public holidays).
Email help@intersport.com.au with your order details, tracking number, delivery address, and any courier communication. We’ll investigate and resolve the issue promptly.
First, check your tracking link for updates. Delays can occur and are often noted there. If your delivery is significantly overdue or no updates are available, contact us at help@intersport.com.au. We’ll follow up with the courier to try to resolve the issue.
Dispatch delays can be caused by high demand, stock issues, quality control checks, or order volume. External factors like public holidays, weekends, and severe weather may also affect dispatch times. We’re working to ship your order as quickly as possible. For updates, reach out to help@intersport.com.au.
