Extended Online Returns: Products purchased online between 1st December and the 24th December 2024 will be eligible for an extended exchange period until 31st January 2025.
Product exclusions apply, see below for more details.
1. What is your returns policy?
At INTERSPORT, we strive to provide the best customer experience possible. We understand that sometimes a product may not meet your expectations or needs. That's why we have a comprehensive returns policy in place to ensure your satisfaction.
We are pleased to offer free returns on products that are returned within 30 days of purchase OR are faulty /not as advertised.
Please note the following Returns Policy is for INTERSPORT Australia Online purchases. In-store purchases are subject to the returns policy of the store purchased from.
2. How do I make a return for my order?
To initiate a return, please submit an Online Return Request form. Before doing so, please ensure that the item meets the following criteria:
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The item must be unworn or unused.
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The item must be in its original condition and packaging, including the shoe box and product tags.
If the returned goods do not meet these criteria, a refund may be declined, and the products will be returned to you.
3. How do I exchange an item from my order?
If you wish to exchange your online purchase, you can do so at an INTERSPORT Australia Store.
The exchange is subject to the same conditions outlined above for a return and can only be a straight swap for same product but different size. If this packaging is damaged, you will not be eligible for a refund.
If the store cannot provide an exchange, you will need to follow the online returns process.
4. How do I return an item from a Click & Collect order?
If you need to return or exchange all or part of your Click & Collect order, you can do so at your local INTERSPORT store. If you are unable to return to the store, please submit an Online Return Request form.
5. One of the products I purchased is faulty, what do I do?
If you believe that you have received a faulty product, we will assess the item to determine if it is indeed faulty or not as advertised. Please note that items damaged due to normal wear and tear are not considered faulty. If the product is deemed faulty, we will offer a repair, replacement, or refund, depending on the circumstances.
6. How do I contact you for assistance?
If you have any questions or need further assistance, please contact our Customer Service Team during business hours (9am to 5pm AEST Monday to Friday) at 03 8560 4677. You can also find the contact details of our individual stores on our Store Finder page.
For more information regarding consumer rights please click here for ACCC Consumer Rights.
