Returns and exchange Policy

INTERSPORT Australia returns and exchange policy is consistent with the ACCC guidelines.  

 

The policy only applies to footwear, apparel, and small sports equipment and accessory items normally stocked by the majority of INTERSPORT Australia stores.

 

Repair | Replacement | Refund:

A consumer can ask an INTERSPORT business for their preference of a free repair, replacement or refund, but are not always entitled to one.  For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

 

If the consumer has a minor prolem with a product or service, an INTERSPORT business can choose to give you a free repair instead of a replacement or refund.

 

When the consumer has a major problem with a product, you have the right to ask for your choice of a replacement or refund.

 

For more information regarding consumer rights please visit:

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund#more-information

 

LAY-BY POLICY

 

INTERSPORT Australia’s lay-by policy is consistent with the ACCC guidelines.

 

A lay-by agreement lets you buy a product and pay for it in two or more instalments before taking it home.  It is important for you to understand what the written agreement covers and how you or an INTERSPORT business can cancel it.

 

An agreement is considered a lay-by if you:

·         Pay for the goods in at least two instalments (and is called ‘lay-by’)

·         or pay for the goods in at least three  (and is not specifically called ‘lay-by’)

·         do not receive the goods until the full price has been paid.

 

You must receive a copy of your written lay-by agreement that states all terms and conditions, including any termination fees that may apply.

 

You can cancel the lay-by agreement at any time before you receive the goods.  If you cancel the lay-by, the INTERSPORT business must refund your deposit and all other amounts you’ve paid except for the termination fee.  Where the payments do not cover the termination fee, you will have to pay the fee.

 

An INTERSPORT business can only cancel a lay-by agreements if:

·         you’ve broken the agreement, for example, you failed to pay instalments

·         they are no longer trading

·         the product is no longer available and this is outside of their control.

 

For more information regarding consumer rights, please visit: http://www.accc.gov.au/consumers/contracts-agreements/lay-by-agreements

 

 

 

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